Ratings and Feedback Policy

Feedback is essential to the proper functioning of Ajeva’s marketplace. We believe that two-way feedback improves the overall quality of the network and ensures the best possible matches between Buyers and Providers. We believe that anyone submitting feedback on another User should treat the other User with respect, courtesy, and professionalism. We also ask that all Users seek to understand the reasons for success or failure of an assignment before assigning feedback to the other person. Please remember that feedback becomes part of a person's public profile and is critical to their reputation and credibility and, therefore, their ability to successfully continue as a productive participant on Ajeva.

Ajeva reserves the right to delete any derogatory or offensive comments that are posted about other Users. You acknowledge and agree that the Ajeva Marketplace will contain public feedback from Users with whom you have transacted. You acknowledge that feedback results for you may consist of comments and ratings left by other Users and that Ajeva may calculate a composite feedback number based on these individual ratings. Ajeva provides its feedback and rating system as a means through which Users can express their opinions publicly, and Ajeva does not monitor or censor these opinions or investigate any remarks posted by Users for accuracy or reliability unless a User brings the posting to Ajeva’s attention. You may be held legally responsible for damages suffered by other Ajeva Users or third parties as a result of these remarks if a court finds that these remarks are legally actionable or defamatory. Ajeva is not legally responsible for any feedback or comments posted or made available on the Ajeva Marketplace by any Users or third parties, even if that information is defamatory or otherwise legally actionable.

You agree to report violations or abuses of our rating and feedback system immediately by contacting Ajeva’s Customer support.

• Falsifying feedback for yourself or another User, by any means, to artificially raise the level of your own feedback or create negative feedback for another User.
• Manipulating or coercing another User to perform a given task by threatening to leave negative feedback or withholding deliverables or funds until another User agrees to leave positive feedback or no feedback.
• Offering to sell or buy Services in exchange for good feedback, trading feedback undeservedly or buying feedback.

that contains language that is profane, vulgar, racist or contains adult material. submitted by a User who is either in violation of any of Ajeva’s policies or agreement, or has conducted any fraudulent transaction. that is not directly related to transactions conducted through Ajeva. that makes any reference to actions taken or purported to be taken by Ajeva or any law enforcement organization. When Ajeva is provided with a ruling or settlement agreement from a valid and certified dispute resolution service, or is provided with a court order finding that the disputed feedback is slanderous, libelous, defamatory or otherwise illegal. The User who left feedback provided Ajeva with false contact information during the transaction period (as verified by Ajeva) and cannot be contacted by Ajeva. The User who left feedback is participating in an Ajeva transaction with the intent of leaving feedback as part of a campaign to harass Ajeva member(s) (as verified by Ajeva). Negative feedback that was intended for another User only when the User responsible for the mistaken feedback contacts Ajeva and places the same feedback for the appropriate User. This does not apply to feedback that was mistakenly marked negative instead of positive or vice versa, in which case the User should enable changes to have the feedback corrected by the party who made the mistake.

If you have a serious complaint about feedback that has been left for you, please contact Ajeva’s Customer Support. Ajeva does reserve the right to remove any feedback from the system. If you would like your dispute to be considered by Ajeva, please include in your Help request a detailed discussion of the assignment and a written statement of why you feel the feedback is unfair and/or inappropriate given the guidelines above.