How do you handle abusive or rude behavior by a client?

Sadly, these unfortunate events will happen. Disputes and disagreements have been known to start wars. Fortunately, this one was only a verbal attack, without any apparent provocation or retaliation. Nevertheless, this (the client's) behavior is uncalled for, unacceptable and should not be tolerated. You were well within your rights to hang up, although "lost for words" gives the impression that you simply hung up, without (calmly) voicing your objection to the abuse. More about this in the suggestions later.

Firstly, as freelancers, we fall into the 'employee' role of the employer / employee relationship. Traditionally, it is a subservient role in which the employer wields the power and authority. And in a virtual environment, employers have even more freedom and anonimity to act inappropriately, without facing any consequences. There are also many more cross-cultural differences that employees (us Experts) respect more than the employers, generally speaking, of course. Coupled with this, freelancers need the work and thus tend to be less outspoken and confrontational, which is, on the whole, a good thing.

Secondly, until a relationship is established, your prospective employer is a virtual stranger. In all likelihood, you may never meet again, and in the case of an abusive situation, that is also a good thing.

So, when an employer decides to rant, follow these 10 golden rules:

1. Your reputation is your meal ticket. In ANY confrontational situation, DO NOT get involved.
2. Maintain your composure. DO NOT take it personally, s/he is talking to a mic.
3. Listen and wait for an opportunity to speak calmly.
4. If there is no opportunity, interrupt and keep speaking.
5. Do not raise your voice and say that you will not tolerate rude and abusive treatment.
6. Suggest that if you cannot find a resolution or agreement, it is best to part ways.
7. If you are still not being heard, say that you are going to end the call.
8. Be polite, thank the employer for the opportunity and say you withdraw your application.
9. Say goodbye and hang up.
10. Make a note of the employer's name (for future reference) and report the abusive incident to site Admin.

Get up, stretch your legs, take a deep breath .. and forget all about it. There are far more good employers than bad. And the bad will quickly sift themselves out.