Bridging the Gap

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Do you fancy working with remote workers? You may be new to the idea of outsourcing work to people in various locations across the globe.  Thanks to the marvels of modern technologies, what seemed to be a dream yesterday is a big reality today.  Businesses can now hire remote workers to do their projects anytime, anywhere.  With the rise of demand for remote workers, you must learn how to deal with the challenges that you will face.

What are the challenges in working with remote workers? Communication is on top of the list, specially with the language and culture barriers.  Second is knowing if your remote worker is really working on a task.  Do you need to micro manage?  Chances are, you’ll be in for a major frustration.  Beating the deadlines is another issue when it comes to working with remote workers, not to mention if they have produced desired results.  You may have to face a lot of revisions if the task is poorly communicated.  Last on the list is time zone differences.  You might want to get in touch with your team a.s.a.p. – if only they are awake at this very moment.

How Do You Deal with Remote Workers?

The list of issues can go on and as a business owner, you need to have a lot of energy in making sure that all goes well.  You can definitely mold a remote team for success by:

1.  Hiring the Right People

Nothing can be more frustrating than having wasted your time and money on a service provider that barely met your expectations.  Always match remote workers with the tasks at hand, and match this with their time zones.  Assess your remote worker’s skills with work for you to know if that person is productive or not.  Cut your losses as early as possible.

2.  Being an Effective Communicator

Mastering this art takes more than an MBA or Doctorate degree.  The art of effective communication is an endless process of creating clear goals for everyone to follow.  Working with outsourced workers gives you more room for  miscommunication, if you are not collaborating with them very well.  Schedule a brainstorming activity each week to make sure everyone is on the same page.

3.  Creating a Strong Team

TRUST… is your secret ally in dealing with remote workers.  Communicate with your team and be available to answer business-related questions.  Small talks can do wonders, but be very discrete with sensitive matters.  This job is not for the weak and you need to have a lot of patience in fostering the spirit of teamwork.

4.  Taking Advantage of Techie Stuff

Always be on the lookout for the latest technologies that can help your remote workers do their jobs faster, easier, and better.  You can also find plenty of data security, messaging, time tracking, and video conferencing tools online.  Collaborate with your team members and make sure they are comfy enough with these tools.  Go the extra mile of mentoring, if needed.

5.   Giving Your Workers Some Space

Know that your remote workers are humans, not robots, and they have a life too.  These skilled workers are not your slaves and they need to have some quality time for themselves.  If you respect this, you will definitely have a loyal team driven for success.  By trusting them to do their jobs, they’ll come up with something better.

Communication and collaboration will give you that win-win deal in the end, where your remote workers will be more than happy to provide continuous work for your project.  Being on the opposite sides of the globe doesn’t have to be a hindrance to achieving a common goal.  The only difference there will be is all about – Perceptions.  Are You Ready for the Future of Doing Business?

Outsourcing IT


Something Interesting:

Remote workers aren’t going anywhere – literally

Managing Remote Teams

Slide Show:  Connecting Remote Workers

Marissa Sayno

Passion and Love for writing makes Marissa continue her quest to inspire readers online and in real-time ( for over 5 years ). Writing has found her when she won a slogan writing contest for a local magazine, and her journey goes on... to the road of discovery.

 

  • http://www.avaricemedia.com Nigel Martin

    Hi Marissa, thanks for this article its great to see people are starting to see the opportunities that remote workers present. I have been developing a team of remote workers in India, Philippines, Australia and the US so that I can offer clients a fast and cost effective service to produce any manner of media and marketing products and services. My new clients can’t believe how much the work costs them for the service and quality they get….

    Some of the tips I can add are:
    1) provide a detailed and instructive assignment brief in very simple english (particularly for the Aussies:)
    2) be wary of people wanting to bypass the the outsourcing system, or quoting low and asking for a high initial payment
    3) expect and reward outstanding delivery

  • http://www.avaricemedia.com Nigel Martin

    Hi Marissa, thanks for this article its great to see people are starting to see the opportunities that remote workers present. I have been developing a team of remote workers in India, Philippines, Australia and the US so that I can offer clients a fast and cost effective service to produce any manner of media and marketing products and services. My new clients can’t believe how much the work costs them for the service and quality they get….

    Some of the tips I can add are:
    1) provide a detailed and instructive assignment brief in very simple english (particularly for the Aussies:)
    2) be wary of people wanting to bypass the the outsourcing system, or quoting low and asking for a high initial payment
    3) expect and reward outstanding delivery

  • http://ajeva.com Marissa Sayno

    Hi Nigel,

    I’m glad you have found this article helpful. I believe that the future of work is – going remote. People just need more time to get used to the non-traditional way of doing things. Suddenly, you get a whole world of opportunities in a mouse click. Great tips you have as well ( and I wonder about item no. 1 on the ‘particulars’ ). Anyway, best regards to your team and feel free to share your views anytime. Keep on Reading!

  • http://ajeva.com Marissa Sayno

    Hi Nigel,

    I’m glad you have found this article helpful. I believe that the future of work is – going remote. People just need more time to get used to the non-traditional way of doing things. Suddenly, you get a whole world of opportunities in a mouse click. Great tips you have as well ( and I wonder about item no. 1 on the ‘particulars’ ). Anyway, best regards to your team and feel free to share your views anytime. Keep on Reading!

  • Lexi

    I really enjoyed your article. I started to hire remote workers about 4 months ago. It was a huge step for me and your article really brings up the key points, like giving your workers space. At first I was bad at this. I wanted to call them all the time and I did, I felt like I was re-explaining things becasue I didn’t think they understood the plans, my expectations etc. Communication is huge, you have to be precise, to the point and patient. The techie stuff scared me at first, I was intimidated by cost, I thought everything would be too expensive, but I was wrong. Some techie things that have really helped me are
    TSheets: time tracking
    GoToMeeting: share computer screens (very helpful with communication and projects and you can avoid spending a lot of time writing emails back and forth)
    Skype: meetings, conference calls, video chats

    What I found really useful with Tsheets is that it is web based and provides time stamps of jobs/projects/tasks that my employees were doing and how long, in their timezone. When they are out in the field they can clock in from there phone. I can access everything online, (including how they clocked in so there is no confusion) which is nice because I know what is going on with my employees/business and clients projects and I still feel in control. Here is a link if you are interested in them: http://www.thseets.com

    Expanding my business across the country has really been amazing. It has helped my company grow and I feel as organized and on top of everything as ever. I really recommend taking it slow at first to feel out the waters and to see what works and what doesn’t before jumping in head first.

  • Lexi

    I really enjoyed your article. I started to hire remote workers about 4 months ago. It was a huge step for me and your article really brings up the key points, like giving your workers space. At first I was bad at this. I wanted to call them all the time and I did, I felt like I was re-explaining things becasue I didn’t think they understood the plans, my expectations etc. Communication is huge, you have to be precise, to the point and patient. The techie stuff scared me at first, I was intimidated by cost, I thought everything would be too expensive, but I was wrong. Some techie things that have really helped me are
    TSheets: time tracking
    GoToMeeting: share computer screens (very helpful with communication and projects and you can avoid spending a lot of time writing emails back and forth)
    Skype: meetings, conference calls, video chats

    What I found really useful with Tsheets is that it is web based and provides time stamps of jobs/projects/tasks that my employees were doing and how long, in their timezone. When they are out in the field they can clock in from there phone. I can access everything online, (including how they clocked in so there is no confusion) which is nice because I know what is going on with my employees/business and clients projects and I still feel in control. Here is a link if you are interested in them: http://www.thseets.com

    Expanding my business across the country has really been amazing. It has helped my company grow and I feel as organized and on top of everything as ever. I really recommend taking it slow at first to feel out the waters and to see what works and what doesn’t before jumping in head first.

  • http://ajeva.com Marissa Sayno

    Hi Lexi,

    I’m glad you liked this article. Yes, people are tempted to micromanage when they hire remote workers and at the end of the day, it all comes down to trust and communication. Thanks for sharing your thoughts on this. It is highly appreciated.

  • http://ajeva.com Marissa Sayno

    Hi Lexi,

    I’m glad you liked this article. Yes, people are tempted to micromanage when they hire remote workers and at the end of the day, it all comes down to trust and communication. Thanks for sharing your thoughts on this. It is highly appreciated.

  • http://blog.ajeva.com/2010/06/client-101-protecting-your-intellectual-property-rights/ Client Basics: Protecting Your Intellectual Property Rights! | Ajeva

    [...] Bridging the gap between you and your freelance workers is a hard thing to do in the world wide web and it all comes down to trust and preparation.  Intellectual property issues are the last thing you want to deal with as it can be very costly.  An ounce of prevention won’t hurt anyone at all. [...]

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